One of the received items is damaged or missing, what to do ?

In the case of a received item that is damaged, take several pictures of the damaged item. If the cardboard box has also suffered damage, feel free to take a picture of it as well. 

To allow our team to process your request as quickly as possible, we invite you to log in to your customer account > my account > after-sales service (à gauche) > open a file > damaged merchandise. 

Afin de permettre à notre équipe de traiter votre demande le plus rapidement possible, nous vous invitons à vous connecter sur votre compte client > mon compte > service après-ventes > ouvrir un dossier > marchandise endommagée. 

Your request will be handled promptly and our team will contact you.

In case of a missing product

Please make sure that it is not a partial shipment either :

• Through your customer account on your website > my orders
• Through the shipping note in your package that lists the items that will be sent to you later. 

The missing product is listed on the list of items delivered, but not in your package ?

Please log in to your customer account > my account > after-sales service > open a file > missing merchandise.

Your request will be handled promptly and our after-sales service will contact you.