Conditions of the loyalty program

1. Acquisition of loyalty points

For every euro spent (calculated on the final amount paid, excluding shipping costs), you earn 1 loyalty point.

2. Lifetime of loyalty points

Loyalty points have an unlimited lifetime as long as you have made at least one order in the last twelve months.

3. Lifetime of discount codes

Any code obtained by converting loyalty points is valid for 1 month.
Loyalty discount codes are not cumulative with other promotional codes.

4. Refunds

Refunds are always in the form of a discount code.
The refund of an item will result in the cancellation of the acquired loyalty points.
The refund of an item acquired with a loyalty discount will be based on the net value paid (after discount).
The corresponding loyalty points will not be credited back to the account.

5. Responsibility

Aroma-zen is not responsible for any direct or indirect consequences of any potential anomalies and malfunctions of the Loyalty Program, regardless of their causes. However, Aroma-zen commits to doing everything possible to maintain each customer's accumulated loyalty points in the event of a malfunction.
In the event of a dispute over the accumulated amount, only the information contained in the Aroma-zen.com database will be binding.

6. Duration and modification of the loyalty program

Aroma-zen reserves the right to modify, suspend or terminate the Loyalty Program, provided that it has previously informed members by email within a period of one month.
In the case of a definitive stop of the program, no member will be able to take legal action against the company Aroma-zen for any reason. No modification or deletion will entitle the member to compensation.
In the event of the Program being stopped, members who have collected enough points will be able to use these points under the conditions then in force and for a period that shall not exceed three months from the termination of the Program.